Company privacy policy

Royal Palace Investment

privacy policy

Effective date: October 15, 2024

introduction

At Royal Palace Investments LLC* (“RPI”, “we”, or “our”), we prioritize the protection of your personal data. By visiting our website [https://rpalace.ae](https://rpalace.ae) and all its sub-pages (hereinafter referred to as the “Website”), you consent to the collection, use and processing of your data as set out in this policy. This privacy. This document explains how we collect, use, protect and dispose of your data, in accordance with the General Data Protection Regulation (GDPR) and relevant local regulations.

1. The responsible entity (“controller”) and your rights as a data subject

1. Controller information:

Royal Palace Investment LLC determines the purposes and means of the processing of personal data collected through our Platforms, and acts as the primary data controller, as defined in *Article 4(7) of the GDPR.

2. Your rights as a data subject:

According to Articles 12 to 23 of the GDPR, you have the right:

Access to your data: Request details of how your data is processed.
Rectification of errors: Request corrections of inaccurate personal data.
Erasure (“right to be forgotten”): Request that your personal data is deleted unless otherwise required by law.
Restriction of processing: Restrict the way your data is used in certain circumstances.
Object to processing: Stop processing your data for direct marketing purposes at any time.
Data portability: Receive your data in a structured, machine-readable format.
Make a complaint: Make a complaint to the relevant data protection authority if your data has been misused.

3. Withdrawal of consent:

At any time, you may revoke your consent to data processing without affecting the lawfulness of the processing carried out prior to the withdrawal.

2. Marketing through contact and correspondence

By submitting your personal data through our website or advertising platforms such as *Meta (Facebook and Instagram)* or other third party marketing channels, and agreeing to this Privacy Policy, you agree to receive *multiple calls per day* and *WhatsApp messages* from our team.

We ensure that all data collected is treated securely and *not shared or sold* to unauthorized third parties. Additionally, we retain your personal data for *10 years*, after which it is securely destroyed to maintain privacy.

Highlights of our marketing policy:

Purpose: Your data may be used to contact you multiple times a day for offers, follow-ups or new property listings.
Frequency: Contact may occur via phone calls, WhatsApp or emails.
Retention: We retain your personal data for up to 10 years, unless a longer retention period is required by law. After this period, the data is securely destroyed.
Confidentiality: Your data is stored securely, and we take all necessary measures to prevent unauthorized access or leakage.

3. Collection and processing of data when you visit our website

1. Data we collect:

Personal information: Name, email, phone number, address, property preferences, participation in events or webinars.
Device data: IP address, browser type, location, log files.
Cookies: Data collected through cookies and tracking technologies (managed by CookieYes CMP).

1. Purpose of processing:

Service delivery: Responding to inquiries, arranging property viewings, and managing customer requests.
Marketing: Providing relevant offers and updates through direct contact.
Website improvement: Improving website performance and user experience.

4. Sharing data with third parties

We may share your data with:

Affiliates and licensing partners within the RPI Group to provide related services.
Third party service providers involved in IT infrastructure, marketing and legal compliance.
Authorities when required by law or in connection with legal proceedings.

5. Data Retention and Deletion

We retain personal data for up to *10 years*, to ensure it is managed securely during this period. After that, the data is destroyed unless required for legal or regulatory purposes.

6. Cookies and Tracking Tools

We use the following tools to collect data and improve user experience:

Google Analytics: To analyze user interactions.
Facebook, Snapchat, and TikTok Pixels: To measure advertising effectiveness.
Microsoft Clarity: To monitor user behavior to improve it.

7. Contact the Data Protection Officer

For inquiries regarding your data or to exercise your rights, contact our Data Protection Officer at: [email protected] .

8. Changes to this Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted here.

This page has the most recent revision date.

For more information

Email: [email protected]
Website: [ https://rpalace.ae ]

Conclusion

At Royal Palace Investment, your privacy and data security are our top priorities. We are committed to protecting your personal information while providing exceptional service.